Do not sell my personal information
Your rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.
How to opt out
What sizes do we offer?
- At Fox & Joy, we believe that fashion should be inclusive. We offer a wide range of sizes to cater to diverse body types and preferences:
- Women’s Sizes: Our sizes range from a minimum of XXS to a maximum of 6XL, ensuring that everyone can find their perfect fit.
- Men’s & Neutral/Unisex Sizes: We offer sizes from a minimum of XS to a maximum of 8XL, accommodating a broad spectrum of sizes and styles.
- Children’s Sizes: Our children's sizes start from a minimum of Small and go up to a maximum of 5XL for the little ones, allowing them to express their unique style too.
How do I determine my size?
Q: How should I determine the correct size for my Fox & Joy purchase?
A: To ensure you select the perfect size for your Fox & Joy items, we recommend using a measuring tape to measure around the fullest part of your bust, waist, and hips. Once you have these measurements, you'll be well-prepared to consult our detailed Size Guide for each product.
Q: What should I do if I fall between two sizes?
A: If you find yourself between two sizes, we recommend ordering the larger size for a more comfortable fit. We want you to feel confident and at ease in your Fox & Joy apparel.
Q: Why do you recommend using actual measurements rather than relying solely on US sizes?
A: US sizes are not standardized and can vary significantly across different brands. Moreover, body shapes and sizes differ from person to person. To ensure the best fit, we strongly recommend using your actual measurements when choosing the size for each specific product.
Q: Do sizes differ across women's, men's, and neutral/unisex items?
A: Yes, sizing can vary between women's, men's, and neutral/unisex products. To get the most accurate size information, please refer to the size chart provided for each product you wish to order.
Q: Can I expect some variation between the size chart and the actual product?
A: Yes, please note that there may be slight variations between the size chart and the actual product. Our products are measured by laying them flat on a solid surface without any stretch. If an item features a stretchy waistband, consider this when selecting your size.
We are committed to helping you find the perfect fit for your Fox & Joy apparel. If you have any additional questions or require further assistance, our dedicated customer support team is always ready to assist you. Your satisfaction and comfort are our top priorities.
Q: How should I care for the products I purchase from Fox & Joy?
A: At Fox & Joy, we understand the importance of proper care to ensure the longevity of your cherished items. Each product description includes care instructions tailored to the specific item you choose.
Q: What are some general care tips for Fox & Joy products?
A: While care instructions may vary by product, here are some general guidelines to help you maintain your Fox & Joy items:
- Machine Washable: Most of our products are machine washable with like colors. We recommend using a gentle cycle to preserve the fabric and colors.
- Avoid Bleach and Harsh Detergents: Never use bleach or harsh detergents on our items, as they can damage the fabric and affect the design.
- Tumble Dry on Low: Many of our items can be tumble dried on a low setting. This helps to maintain their shape and appearance.
- Avoid Ironing: Most of our products should not be ironed. Ironing can potentially damage the printed designs. If you need to remove wrinkles, consider using a gentle steam setting.
- Turn Inside Out: Before washing, we recommend turning the item inside out. This precaution helps protect the design during the washing process.
For more detailed care instructions tailored to the specific Fox & Joy item you are purchasing, please refer to the product description. If you have any further questions or concerns about caring for your Fox & Joy products, our customer support team is here to assist you. Your satisfaction and the longevity of your Fox & Joy items are our priorities.
Apparel Printing Process and Tips
Q: How are your "all over print" products made?
A: Our "all over print" products are created by applying a vibrant design to the top layer of a white fabric. This process ensures that the front of the item features the full, rich design, while the back remains white.
Q: What should I know about the fabric and stretching?
A: When these items are stretched, it is possible for the white fibers to become slightly visible, especially on darker designs or when the fabric is pulled tightly. Please be aware that this is a characteristic inherent to this printing technique and is not a defect. If you prefer a looser fit and are concerned about this aspect, we recommend ordering a size up for a more relaxed and comfortable wear.
Q: How can I best maintain the appearance of my all-over print apparel?
A: To keep your all-over print apparel looking its best, we recommend avoiding contact with rough surfaces. Rubbing against such surfaces can cause the fabric to pull, potentially revealing the white backside. Handle your apparel with care to preserve its vibrant design and quality.
If you have any more questions or concerns about our all-over print products, please don't hesitate to reach out to our customer support team. We're here to assist you in any way we can.
What is your return policy?
- Our return policy allows you to return items within 30 days of delivery for a full refund or exchange. Please review our Returns and Refunds Policy for detailed instructions on how to initiate a return.
What payment methods do you accept?
- We accept major credit and debit cards, PayPal, and other secure payment gateways. Choose your preferred payment method during checkout.
Can I cancel or change my order after it's been placed?
- Contact our customer support team as soon as possible if you need to cancel or make changes to your order. You will need to provide your Order Number, email address, and a brief explanation. We'll do our best to accommodate your request. We process our orders most days by 5pm Central. Once the order has been sent to our manufacturer we cannot change it, as the creation of each item begins very quickly. You may contact them through either the contact us link here or email us at email@example.com
What do I do if I receive a damaged or defective item?
Contact our customer support team immediately at firstname.lastname@example.org if you receive a damaged or defective item. We'll assist you with a replacement or refund.
Do you offer gift cards?
Yes, we offer Fox & Joy gift cards, available for purchase on our website. They can be redeemed during checkout.
Do you offer international shipping?
No, we do not currently ship internationally. Please refer to our Shipping Policy
How can I track my order?
To track your order, log in to your Fox & Joy account, visit the "Order History" section, and click on your order. You'll find a tracking link there. Alternatively, check your shipping confirmation email for a tracking number.
Are your products ethically sourced?
- We are committed to ethical sourcing and responsible manufacturing practices. We work closely with suppliers who meet international and US environmental and labor laws.
How do we choose the products in our collection?
We curate our collection by actively seeking out new products and trends. We pay close attention to what's trending in the fashion world and consider valuable input from our customers, friends, and family. After identifying potential items, we order multiple samples and subject them to rigorous testing before making them available to you.
Where are your clothes manufactured?
To offer a wide variety of sizes, we utilize manufacturers and fabric producers worldwide. They are currently located in the United States, Latvia, Mexico, China, Honduras, Nicaragua, Canada, and Lithuania. We prioritize quality, environmental impact, and labor conditions in selecting our partners.
What is the impact of your manufacturing?
We only produce items when sampling, testing, or fulfilling customer orders, reducing waste by approximately 90%. This minimizes fabric and labor overages. Our manufacturers adhere to all international and US environmental and labor laws, ensuring responsible production.